Report: Social Marketing Is More Than Just Likes [Report]

Recently, ComScore, the global leader in measuring the digital world, published a report on social marketing and how it’s not just about getting likes!
The report called “The Power of Like2 – How Social Marketing Works” was made in a research collaboration with Facebook in order to deliver unique insights on social media marketing.

Facebook pages are the go-to destination
The report presents how companies should focus on engaging fans and sharing relevant content in order to successfully manage a Facebook page. Compared to brands’ normal websites, a Facebook page has become the go-to destination for consumers and fans. To actually interact with the fans on the Facebook page is therefore crucial. Many of us probably recognise this from when we are on the search for information about a brand or product. Rather than visiting the website, we go to the Facebook page, as we may already be online on the social platform. Furthermore, we can then also see if our friends like the brand and what people in general write about the brand on the given page.

In the report, the fruity candy named Skittles is used as a case to show this development. Here, it is stated that the Skittles brand website had 23,000 U.S. unique visitors in March 2012, whereas the brand’s Facebook page attracted 14 times as many with 320,000 visitors within the same period.

Put into perspective, this definitely pressures brands to make an effort when having established a social presence. It’s all about planning! And not least reaching people with relevant content in their News Feed, where they spend the highest percentage (40%) of their time on the platform.

Report: Social Marketing Is More Than Just Likes

As shown in the above model from the report, the first step for a brand is then to actually be seen by fans in their News Feed. Not all updates are exposed to fans due to Facebook’s algorithm EdgeRank (which you can also read more about here), and therefore it’s about finding the right conversational touch points to get fans to engage and talk about your content. This can also be part of spreading your message to friends of fans, which is of course the aim in order to expand your target group with preferred consumers.

Good community management increases sales
Being able to manage a Facebook page in a successful way, a social presence can carry along a positive effect for the brand’s sales figures. A case presented in the report is the popular coffee brand Starbucks that through earned media exposure has experienced greater in-store purchasing:

Report: Social Marketing Is More Than Just Likes

Using a test vs. control methodology, the in-store purchasing behaviour of exposed fans was compared to the control group during four weeks subsequent to exposure. After four weeks of exposure, the test group had a purchase incident of 2.12 percent, 0.58 percentage higher than the 1.54 percent incidence in the control group. Furthermore, the purchase incidence increased for each of the weeks passing. And this is definitely an interesting finding to take into account as a brand establishing a social presence!

To see further details about the examples presented here and in general gain more insights into the report by ComScore and Facebook, please click here.

Why Oreo’s ‘Daily Twist’ is one of our all-time favorite social media campaigns

Few cookies have reached the same level of iconicity as Kraft Foods’ Oreo. Its round shape, blackish color and white cream stuffing have undeniably added to its success but as a social media agency we wonder: where would the crowd-pleasing, twistable cookie be today without effective social media marketing?

Let’s zoom in on one of their global digital and social media campaigns that reached millions of hearts (and mouths) and delivered proof that even cookies can provide endless food for thought. We are talking about the wildly successful ‘Daily Twist’ campaign that saw a 110% growth in fan interaction per social-media post only a few months after the campaign was launched. Even though the campaign dates back to 2012, in our view, it earned a spot among the best food branding campaigns on social media ever. Here’s why…

It used milestones and pop culture events to create engagement

2012 was the year that America’s favorite cookie turned 100. Needless to say, it was a cause for celebration.

Every day for 100 days, the Oreo was given a different “twist” – styled to look like Elvis, a panda bear or like the surface of Mars after the Mars Rover had driven over it. On the ‘Daily Twist’ site, users could suggest their “twist”. The campaign was driven on Facebook and also featured on Twitter, Tumblr and Pinterest.

The Oreo twists were especially created to spark conversation and sharing, referring to milestones or pop culture events that people could relate to and share their thoughts about.

It had timely and shareable content combined with an element of surprise

While some of the cookie designs were planned ahead like the Olympics or Labor Day, others were more agile, tapping into events like the premiere of ‘Batman: The Dark Knight Rises’, the release of the iPhone5 and the birth of a Chinese panda bear. Monitoring trending topics and utilizing current events ensured the content was always relevant and timely. Couple that with the surprise of what each day would bring, and you’ve got a campaign worth tuning into.

They exercized strong brand values

The campaign kicked-off with the Gay Pride rainbow cookie in recognition of the LGBT community, much to the chagrin of conservative crowds.

The Facebook post set off a heated online debate that even led opponents of gay marriage to call for an Oreo boycott. But while supporters and opponents were fighting their online battle, the rainbow cookie doubled Oreo’s fan growth.

By having a strong stance and sticking to it, Oreo established itself as a courageous brand amongst its more liberal fans.

The campaign had an integrated marketing approach, combining the offline and online worlds

The campaign finale took place at Times Square in New York. They set up a pop up agency there, from which they designed the last ‘Daily Twist’, based on suggestions from fans. Earlier that morning, the brand had asked its Twitter followers and Facebook fans to offer ideas, which were going up live on a billboard. Creatives would select the best ones and three of them were then put to an online vote. The winning cookie, celebrating the anniversary of the first high five, was designed on the spot and was displayed on a big billboard.

A seamless flow between the online and offline worlds, and the mix of social and traditional marketing allowed for a greater experience and showed that Oreo mastered the integrated marketing approach.

It put the product in the center – without being self-centered

Oreo’s ability to put their product at the center of the campaign and still make the content relatable and entertaining for a massive range of users is (in our opinion) the most important factor in the success of the ‘Daily Twist’ campaign. The content was heavily branded, yet still relevant, timely and shareable – without ever begging for likes, comments and shares.

Lessons learned

The ‘Daily Twist’ campaign set an example of how important it is to create content that resonates with your audience. There are many ways to find out what moves your fans. For Lurpak®, we identified what kind of recipes the audience was searching for. As a result, we created content that we already knew people wanted to engage with. Read how we did it here.