Tag Archive 'Crisis management'

When running a community on Facebook, there’s a great reason to be careful while posting updates. We all know that conversations on social media can be seen and read anywhere, which leaves a lot of room for interpretations. Therefore, a single wall post (comments, pictures, updates) can be understood in many ways and can have [...]

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Written by Thilde Vesterby There is no doubt that crisis management has changed because of social media. If something within your company goes wrong the world will know – thanks to YouTube and Twitter. Take this very recent example: Just the other day, on October 15th blogger Jonathan MacDonald uploaded a video to YouTube. The [...]

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